Even though many of the world’s leading IT hardware brands can be found in Sri Lanka, it could be a challenge to find a trusted service provider who could be entrusted with one’s machine, when it fails. DMS Electronics Service Centre fulfills this void for one of the worlds leading hardware brands HP. Being a business unit of DMS Electronics (DMSE) the pioneer IT solutions company having direct partnerships with many prestigious IT vendors, the DMSE Service Centre combines the advantage of a vendor-authorized Service Centre with the trust and expertise of DMSE built over 33 years.
As an Authorized Service Centre, our operations are constantly monitored by HP and we need to abide by their high service standards. These service standards include Certified Engineers, effectiveness in diagnosis and treatment along with short turnaround times. DMSE Service Centre is fully geared to provide warranty and post warranty services on all models of HP desktops and portables supported in this region. It also undertakes repairs to HP Imaging and Printing equipment. Aiming to be a one-stop-shop, the service centre also provides consumables and accessories. Our clientele include many professionals, students as well as Small and Medium scale businesses.
The Service Centre located in a conveniently accessible location in Colombo. The Service Centre employs skilled repair technician who undertake both sub assembly level and chip level repairs.
Our service co-ordinators are lightly service driven and form the first level of customer facing. We are constantly improving our service levels through a customer feedback program that is in place.
Specialization is the key to providing lightly effective repairs with a click turnaround.
The Service Centre consists of a number of sections, each catering to different product categories handled by the SC Engineers. These include: