Service Centre

Even though many of the world’s leading IT hardware brands can be found in Sri Lanka, it could be a challenge to find a trusted service provider who could be entrusted with one’s machine, when it fails. DMS Electronics Service Centre fulfills this void for one of the worlds leading hardware brands HP. Being a business unit of DMS Electronics (DMSE) the pioneer IT solutions company having direct partnerships with many prestigious IT vendors, the DMSE Service Centre combines the advantage of a vendor-authorized Service Centre with the trust and expertise of DMSE built over 33 years.

As an Authorized Service Centre, our operations are constantly monitored by HP and we need to abide by their high service standards. These service standards include Certified Engineers, effectiveness in diagnosis and treatment along with short turnaround times. DMSE Service Centre is fully geared to provide warranty and post warranty services on all models of HP desktops and portables supported in this region. It also undertakes repairs to HP Imaging and Printing equipment. Aiming to be a one-stop-shop, the service centre also provides consumables and accessories. Our clientele include many professionals, students as well as Small and Medium scale businesses.

The Service Centre located in a conveniently accessible location in Colombo. The Service Centre employs skilled repair technician who undertake both sub assembly level and chip level repairs.

Our service co-ordinators are lightly service driven and form the first level of customer facing. We are constantly improving our service levels through a customer feedback program that is in place.

Specialization is the key to providing lightly effective repairs with a click turnaround.

The Service Centre consists of a number of sections, each catering to different product categories handled by the SC Engineers. These include:

  • The Customer Delight Zone comprises of the main reception and waiting area.
  • The Desktop Zone which specializes in desktop repairs.
  • The Notebook Zone which specializes in notebook repairs.
  • The IPG Zone that specializes in printer and scanner repairs.
  • The Authorized Monitor Repair (AMR) Zone that handles monitor repairs and other precision repairs to Headsets / Handhelds etc.
  • The Consumable Sales – the one stop for genuine consumables and reasonable prices.



Following are some of the services:


PC / Notebook Repairs HP warranty / Post warranty repairs .
White-box PC repairs / Per-call notebook repairs
PC / Notebook Upgrades Hard Disk / Memory upgrades (any brand)
Printer Repairs Entire HP range
CRT / LCD Repairs HP warranty / Post warranty repairs
PSU & Board Repairs Component level repairs
UPS Repairs Any brand
Plantronics Headset repairs  
On-site Support For PC / Notebook & Printer repairs (any brand)
Rent-A-Com Facility Notebooks / Printers available for short term rent
Trading (buy back) offers For Printer & Notebooks

Customer Delight Zone
Notebook Zone
Desktop Zone
IPG Zone
AMR Zone

CONTACT DETAILS

12/1, Tickell Road, Colombo 08, Sri Lanka.
Coordinator :+94 11 4320726 & 7
Hotline          :+94 11 4336337
Fax                 :+94 11 4741880
sc@dmselectronics.com

Service Centre Manager
Hemal Chandraratne
Mobile          :+94 77 3404260
DID                :+94 11 4320730
hemal.chandraratne@dmselectronics.com

 

Service Centre Business Hours

Monday to Friday - 9:00 am to 5:30 pm
Saturday - 9:00 am to 1:00 pm
*Service Centre will be closed on Sundays,
Mercantile Holidays & Poya Days